Refund Policy

1. What you pay for

A free download prints a small line with our website at the bottom of the page: “Made free at hellobiodata.com”. Biodata Plus is a one-time payment of ₹29 per biodata — one person's biodata on one verified mobile number. It:

• removes that line from the PDF and the image;
• unlocks every design marked Premium for that person;
• lets you download that biodata again, in any design, as often as you like on the same number;
• lets you download a biodata for a second person on the same number (each number gets one person's biodata free).

It is a digital unlock. It works as soon as the payment is confirmed, on the same page, and there is nothing to post to you. It is not a subscription and is never charged again.

2. When we refund

• Charged twice. If you were charged more than once for the same biodata, we refund every extra payment in full. The biodata stays unlocked.
• Paid, but nothing unlocked. If the money reached us but the biodata did not unlock, we unlock it for you. If we can't make it work, we refund the payment in full.
• Payment failed, but money left your account. Your bank or UPI app usually returns a failed payment on its own. If it has not come back, write to us and we will check it with Cashfree, our payment provider. If the money reached us, we refund it in full.

3. When we don't refund

Because the unlock is digital and works at once, a payment that unlocked the biodata as described above is not refunded if you change your mind later — for example, if you then choose a free design or decide to keep the line with our website.

Before you pay, you can close the payment window at any time. Nothing is charged unless you confirm the payment there.

4. What a refund changes

When we refund a Biodata Plus payment, the unlock it bought ends: new downloads of that biodata print the line with our website again, and Premium designs ask for payment. Files you have already downloaded stay as they are. Refunding an extra payment (when you were charged twice) leaves the unlock in place, because one payment is kept.

5. How to ask for a refund

Write to hello@hellobiodata.com, or use our contact form, and tell us:

• the mobile number you verified on hellobiodata.com;
• the date and the amount of the payment;
• the UPI or bank reference number, if you have it — it is in your UPI app or your bank's SMS;
• what went wrong.

We never ask for your card number, CVV, OTP or UPI PIN. Don't send them to anyone who says they are from hellobiodata.com.

We reply within 2 working days. An approved refund goes back to the same account, card or UPI app you paid with, through Cashfree, and normally reaches you within 5–7 working days.

6. RaniAstro reports

Astrology reports bought on RaniAstro are sold and refunded by RaniAstro under its own refund policy, not this one.

7. Grievances

hellobiodata.com is run by Tech Sambar Technologies LLP, India. If you are not happy with how we handled a refund, write to our grievance officer at hello@hellobiodata.com. See also our Terms & Conditions.